Three Ireland launches Ireland’s first mobile call recording product

Three today launched Ireland’s first mobile call and SMS recording product for business customers; a secure, SIM-based recording solution with encrypted cloud storage which is simple to use, administer and deploy.

Three has developed this product in response to a growing customer need, most especially from Irish financial Institutions who are required under EU regulation (MiFID II) to record and store all communication, trade or investment related activity for seven years. This is the first product available on the Irish market that will provide this service. This recording service will also be beneficial to customers looking to reduce costs on dispute resolution as well as those looking to use recording for training and quality management. The product is managed through an interactive web-based portal for recording retrieval, replay and archiving and supported by a dedicated helpdesk in Three’s business customer care centre in Limerick.

Speaking about the launch, Karl Duffy, Head of Enterprise and Public Sector with Three Ireland said “At Three, we work in partnership with our business customers to identify their needs and develop best in class solutions to meet those needs. A number of our customers were coming to us with the requirement to, not only record mobile conversations but also store them for several years. This new product provides that service. The service is also seamless to the user, allowing our customers to make calls as normal without the need to use an app.

“We are delighted to be the first to market with this new product. Instead of taking a shortcut with an unreliable app solution, we have gone for a belt and braces approach as we recognise that our customers want a secure and robust product that supports their regulatory obligations. We also recognise that it needs to work wherever our customer is so it caters for roaming and international calls.”

Three’s new mobile call recording product will be available from July 2019.