TELUS International, a leading global business process outsourcing (BPO) provider, has announced the acquisition of Voxpro, a provider of beautiful customer experience, technical support and sales operations solutions with locations in Ireland, the United States, Romania, and the Philippines. Voxpro powers the customer operations of the world’s leading technology companies.
Now operating as ‘Voxpro – powered by TELUS International,’ the Cork headquartered company brings a dynamic track record supporting the world’s leading innovators and disruptive technology companies, helping them to evolve and scale into some of today’s most renowned global brands. With its dedicated, shared or co-located customer support capabilities, Voxpro provides TELUS International with additional diversity and flexibility in meeting the needs of marketplace disruptors.
“It’s an extremely special day for us and for all of our partners, team members, and indeed, everyone in the Voxpro community,” said Dan Kiely, Voxpro co-founder and CEO. “We couldn’t be more proud to find a fabulous partner like TELUS International – a company that shares our entrepreneurial spirit and relentless desire to redefine and disrupt the outsourcing industry when it comes to serving the customer experience needs of such important brands. We continue to be inspired by the disruptive innovators that we work with, who are changing the world and going after the parts of the internet yet to be built. As part of the TELUS International family, we will continue to build our thriving culture focused on putting our team members and partners first.”
“This is a partnership of likeminded organisations focused on providing world-class brand experiences for our partners and their customers,” said Jeffrey Puritt, TELUS International President and CEO. “Together, we provide a truly differentiated offering in the marketplace designed to meet our fast-growing partner demands for more locations, flexible and agile support structures, and highly engaged multilingual team members committed to customer service excellence.”
Approximately 2,700 Voxpro team members, including the Voxpro leadership team, will join the TELUS International family, bringing the combined employee base to almost 28,000 team members across the globe serving customers in over 35 languages. Voxpro’s co-founder and CEO, Dan Kiely, will join the TELUS International senior leadership team under Jeffrey Puritt, President and CEO.
With locations in Folsom, California and Athens, Georgia, the partnership grows TELUS International’s U.S. footprint, providing a more comprehensive onshore offering to existing and prospective customers. In addition, Voxpro’s robust European operations will add new service delivery centres in Ireland, while also expanding TELUS International’s presence in Bucharest, Romania and Manila, Philippines. Likewise, TELUS International brings a robust global infrastructure with a track record of customer experience innovation for leading global brands, including excellence in omnichannel support, cloud contact centre and analytics to further fuel Voxpro’s impressive growth and success to date.
Both companies have received numerous industry accolades. TELUS International was recently named an Achievers 50 Most Engaged Workplaces in North America, as well as Outsourcing Provider of the Year at the 2017 Call Center Week Excellence Awards. Voxpro was recently named one of Ireland’s Best Managed companies by Deloitte for the fifth consecutive year, as well as winning the CCMA Awards’ Outsource Partnership of the Year for consecutive years working with partners like Airbnb.