TCS renews its strategic partnership with Marks and Spencer

Tata Consultancy Services (TCS), who operate a global delivery service centre in Ireland, today announced the renewal of its major, multi-year strategic partnership with Marks & Spencer (M&S). This continuing engagement builds on the more than a decade-long trusted partnership between the two organisations and will see TCS continue to serve as M&S’s strategic technology partner as the retailer embeds its technology transformation.

As part of this continuing partnership, TCS will support M&S as it transforms to become an omnichannel, data-driven retailer supported by globally best-in-class modern technologies. TCS will utilise AI in its transformation approach—supported by its extensive domain expertise and one of the world’s largest AI talent pools. This will support future-readiness, provide the right base for long-term growth, and create a superior customer experience.

Sacha Berendji, Operations Director, Marks and Spencer, said, “Technology transformation is a key strategic priority for M&S as we invest for growth. Having the right suite of partners, with access to the latest developments in AI and digital expertise, is imperative. I am pleased that we are extending our partnership with TCS, who will work alongside our in-house team as we accelerate our digital transformation.”

Krishnan Ramanujam, President – Consumer Business Group, Tata Consultancy Services, said:

“M&S is a highly cherished and iconic British brand that has always been at the forefront of retail innovation. We are proud of our long-standing partnership and delighted to be chosen to support its enterprise transformation. Our strong contextual knowledge of M&S’s business helped lead the digital wave for M&S. As M&S now accelerates its technology transformation, we look forward to bringing our enterprise-scale AI capabilities, deep retail expertise, and engineering leadership to create sustained value, business agility, and a future-ready retail enterprise.”