Tata Consultancy Services and Singapore Airlines Launch New Solution for the Airline Industry

Tata Consultancy Services, a global IT services, consulting and business solutions organization, and Singapore Airlines (SIA), the world’s most awarded airline, announced the launch of the Intelligent Airline Operations (IAO) Solution, a first-of-its-kind operations management solution that will digitally transform airlines’ ground services and operations control.

Co-created by TCS and SIA, this solution for the airline industry expands the long-standing strategic partnership between the two organizations. It combines TCS’ and SIA’s airline industry and digital thought leadership to deliver a best in class Operations Management solution.

The IAO Solution provides operations controllers and airport management staff with real time, on-the-go views of their passengers and operations. This view will enable them to make informed decisions while simultaneously providing enriched services to customers. During disruption scenarios, such as flight delays, misconnections and cancellations, the solution will help airlines mitigate the compounding effects of the disruption, and quickly recover at scale.

The solution utilizes TCS’ New Core, a cloud-ready, high speed messaging and data processing platform with machine learning capabilities and an advanced events engine. The platform amalgamates data in near real time from different functional areas and systems, including flight operations, airport operations, crew operations, customer services, baggage, and loyalty, making it a robust platform for data driven airline operations.

Experts from the two organizations developed the solution using Agile methodologies, adding and releasing new business capabilities and functionality on a continuous basis. The very first deployment of the IAO Solution has been by SIA itself. The solution has been rolled out to SIA’s airport management staff, such as Station and Duty Managers, across the globe.

George Wang, SVP, Information Technology, Singapore Airlines said, “Digital is a key focus area of our organization-wide transformation efforts and we are very pleased to collaborate with our long-standing partner Tata Consultancy Services to co-create a solution for the airline industry. By combining near real-time operational data from various systems with mobility solutions and a user-centric, modern design, the solution will enable our operational staff to make more informed decisions, drive operational efficiencies and deliver a world class service experience to our customers.”

Girish Ramachandran, President, Asia Pacific, TCS said, “Singapore Airlines is one of our most valuable and long-standing clients in the region. We are very pleased to be able to partner with them yet again to bring an industry-validated, ready-to-deploy solution to the airline industry.”

Siva Ganesan, VP and Global Head, Travel, Transportation and Hospitality Business Group, TCS said, “The airline industry has been a key focus area for TCS. Our continued investments in building intellectual property and sector-specific research and innovation have made us the preferred transformation partner to over 30 leading airlines across the world. This latest co-creation initiative with Singapore Airlines provides a unique solution to forward thinking airlines looking to transform their ground operations and provide a superior customer experience.”