What’s hot in 2017: 5 tech trends that will shape the future of customer experience Simon CockingMarch 13, 2017 By Steven Van Belleghem. Keynote speaker & inspirator on customer centricity in a digital world. Author of When Digital becomes Human, Conversation Manager/... Augmented RealityBooksBrandingBusinessContentCutting EdgeDigital LearningDigital MarketingEducationEntrepreneurFeaturedFuture of WorkFuture TrendsInnovationInterviewsLeadershipMarketingTech NewsWorld News