Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions
CALIFORNIA, United States of America, October 22, 2...
by Prof. Steven Van Belleghem, expert in customer focus in the digital world and an award-winning author, and his new book Customers The Day After Tomorrow is o...
The winners of 8 categories in the it@cork Leaders Awards 2018 were presented with the awards at a sold-out awards ceremony in Cork’s Rochestown Park Hotel last week. From start-ups to global multinationals, as well as innovative ideas coming through...
by Terry Hearn
High street chains have been alerting customers to data breaches with what seems like increasing regularity in recent years. In 2018 alone, Br...
In New York, there are now two full-fledged Amazon Books stores, both of which were opened in 2017. I visited both sites, one at the Time Warner Center (Columbu...
During The Linux Foundation's recent Open Networking Summit Europe 2018, I had the opportunity to speak with Dr. Catherine Mulligan, CTO, DataNet and Visiting Research Fellow at Imperial College Centre for Cryptocurrency Research and Engineering, a S...
The birthplace of Democracy is experiencing a few problems in the area of governance. One solution that’s been suggested could be an important new direction for...
This week Uber announced the new Safety Toolkit which, over the next few weeks, will be rolled out to the millions of riders, drivers and delivery-partners usin...
Great guest post by Dr Sandra Bell, Head of Resilience, Sungard Availability Services.
2018 has been a riveting year for sport, surprising and delighting us time and time again. Who would have anticipated the shock defeat of Roger Federer, ending ...