Customer Success

Know who you are targeting with your content, social media tips with Gus Ryan

Simon CockingJanuary 18, 2017

Great guest post by Fergus Ryan 4th Level #Digital Media helps co’s w/ #SocialMedia & Digital strategy. Collab w/ @Open_feed #MMA guy for @98fm | @independe...

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Salesforce Releases Second Annual State of Service Report, Uncovering Insights for The Future of Customer Service

Ronan LeonardJanuary 5, 2017

Salesforce, the Customer Success Platform and world's #1 CRM company, today issued its Second Annual State of Service research report, surveying more than 2,600...

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Why customer success is vital for your SaaS Startup

Simon CockingJune 13, 2016

Guest post by Tara Thomas from Nudgespot, who were recently featured in a Business Showcase here. 9 out of 10 SaaS companies today are making it a point to hire Customer Success managers. This fairly new role has proliferated with the growth and ...

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