customer service

How retailers can keep up with expectations of the connected generation

Amazon doesn’t have the most successful and profitable loyalty programme with Prime because they got it right straightaway or just…

8 years ago

SMART Retail Conference 2018: The Future of Retail

A one day “SMART Retail” conference is coming to Belfast in September to help Northern Ireland’s retailers and high street…

8 years ago

How to create a Company Culture of good governance through QA

Quality Assurance (QA) is an essential process within any business, but did you know it's also the key to creating…

8 years ago

Business Showcase : Changing up the hospitality sector with Preoday

Describe the company – the elevator pitch … Preoday is a digital ordering platform that helps food and retail businesses…

8 years ago

Choosing The Best Help Desk Software For Your Business

Guest post by Apoorv Bhatnagar Choosing the best help desk software to aid in customer support processes is a tricky…

8 years ago

Two leading Galway Tech Companies Shortlisted for Top European Awards

Two established software companies; OnePageCRM and Ordorite Software both Galway based, with respective CEOs Stephen Connolly, Ordorite Software and Michael…

8 years ago

How Call Centre Software Can be Profitable for Your Business

Phones are one of the key channels in which businesses can invest in to further their growth. However, choosing the…

8 years ago

WHY ‘outside in’ thinking is essential to business growth

By Royston Guest Are you thinking ‘inside out’ or ‘outside in’? Great businesses and their leaders think ‘outside in’, the customer…

8 years ago

Why the human touch is still important in the digital age of customer service

By Leslee O’Loughlin, Human Resources Manager Enterprise Rent-A-Car Ireland In this digital age, customer service seems to be an area…

8 years ago

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