by Wendy Dessler
Running a business is becoming a much more viable way of making a living. Technology and a variety of different tools can help businesses be...
Just under three quarters (70 percent) of Irish business leaders believe they must put customers first if their organisation is to succeed in the long-term, wit...
by Apoorv Bhatnagar of Freshworks.com
The majority of sales departments and teams have the same goal of achieving the shortest sales cycle possible without fracturing customer rapport. A shorter cycle means more time to generate business from ne...
by Apoorv Bhatnagar
A brilliant product or service alone will no longer guarantee a business’ success. Customer experience trumps everything when it comes to...
Guest post by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services
At the heart of every successful relationship between a business and i...
Written by Jason Grills
Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business world. Among a lot of other factors behind his success, exceptional customer service has always stood out. Known for delivering valuable...
Microsoft Ireland and Codec research shows:
65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as an aver...
Written by Devin Pickell
It’s on your Twitter feed, your LinkedIn connections are sharing articles, and just about every tech publication has it in their hea...
How good customer service can be aided by great technology, yet it can never be replaced by it!
Good customer service is looking after your customer so their ‘user experience’ is a positive one each time they purchase goods and/or services from yo...
