Customer Experience

IoT – Connecting the dots for a smarter customer experience

By Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services Cultivating a smart customer-first culture can be a challenge…

8 years ago

Exigent Networks, Irish Telecom and Netforce unite under new Paradyn brand in €250K investment

Exigent Networks, Irish Telecom and Netforce announce that they are officially combining with immediate effect into one united technology group…

8 years ago

WHY ‘outside in’ thinking is essential to business growth

By Royston Guest Are you thinking ‘inside out’ or ‘outside in’? Great businesses and their leaders think ‘outside in’, the customer…

8 years ago

New app aims to change the face of security industry

A unique new app is set to change the face of the security industry in Ireland thanks to a family-friendly…

8 years ago

Why the human touch is still important in the digital age of customer service

By Leslee O’Loughlin, Human Resources Manager Enterprise Rent-A-Car Ireland In this digital age, customer service seems to be an area…

8 years ago

Business showcase : Akita

Describe the company – the elevator pitch... Akita is a Customer Success Management platform. Our software helps ensure that your…

8 years ago

Dell Technologies 2018 Predictions – entering the next era of human machine partnerships

By Aisling Keegan, Vice-President & General Manager, Dell EMC Ireland If 2017 could be represented in one word, that word…

8 years ago

A guide to achieving transformational B2B Sales

CxOs really don't want to hear about your features. Tell them this instead. Ever bounced into a sales pitch all…

8 years ago

What is hot in marketing now, insights with Barry Tierney, Head of Marketing, Vodafone Ireland

Interview with Barry Tierney, Head of Enterprise Commercial Management & Marketing at Vodafone Ireland What is your background briefly? I…

8 years ago

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