Customer Experience

The future of retail and personalisation looks like this…

By Dave Shuman Data whisperer, Consumer Products & Retail SME at Cloudera Machine learning for personalisation purposes used to be limited to…

9 years ago

Salesforce Introduces Service Cloud Einstein, the World’s number 1 Intelligent Customer Service Platform

Salesforce, the Customer Success Platform and world's number one CRM company, has launched  Service Cloud Einstein, the world’s number one intelligent customer…

9 years ago

Business Showcase : OnePageCRM

By @SimonCocking Describe the company – the elevator pitch ... OnePageCRM is a simple, sales tool for small business. We…

9 years ago

DES2017 bringing a holistic view to the digital world. Digital Business World Congress, Madrid, May

By @SimonCocking. We interviewed Lluis Altes Strategy Director for the Digital Enterprise Show #DES2017 (in Spanish too, which wasn't easy!) to find out…

9 years ago

Slack officially opens its new home in Dublin

Last night Slack officially opened its new EMEA offices in Dublin, at One Park Place, overlooking the picturesque Iveagh Gardens,…

9 years ago

Salesforce Releases Second Annual State of Service Report, Uncovering Insights for The Future of Customer Service

Salesforce, the Customer Success Platform and world's #1 CRM company, today issued its Second Annual State of Service research report,…

9 years ago

How to sell online by Christer Holloman, reviewed

By @SimonCocking. Review of How to Sell Online: The Experts’ Guide to Making Your Business More Successful and Profitable Online, by Christer…

9 years ago

If large companies want to stay relevant they have to innovate, Alon Zadka senior innovation lead Lloyds Bank

By @SimonCocking. Interesting interview with  Alon Zadka Senior Innovation Lead at Lloyds. What is your background briefly? I have been at Lloyds…

9 years ago

Irish Consumers want Personalised Digital Energy Innovations – Accenture

Irish consumers want new energy-related products and services and most are demanding a seamless, digital and personalised experience, new research…

9 years ago

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