It pays to encourage your team to complain
By Professor Megan Reitz and John Higgins (July 2019)
Nobody likes a whinger, someone who endlessly rocks the boa...
When I am coaching people one-to-one or in a training workshop, the most frequent request I receive is for what people call "constructive criticism".
I explain...
Today we have a guest post from Sheena Murphy. Sheena has over 5 years experience in Customer Service and Social Media. Having worked previously in telecommunications, she is passionate about mobile technology and gadgetry in general. Also interested...
