Ricoh Ireland unveils €250K investment in new Document Services Centre

Ricoh Ireland today announced an investment of €250,000 in a new 12,000ft² Document Services Centre in Glasnevin, Dublin. Based in Slaney Road, the Document Services Centre is double the size of its predecessor in Dublin’s Park West.

Ricoh made a significant investment in a unique software replicating and printing area that can handle CDs, DVDs and USBs with offline disc analysis and the centre also features the latest in production print press technology including the Ricoh Pro C7100.

The Centre also offers full archive management scanning services allowing businesses to digitise their documents and data. The ability to migrate files into leading Electronic Document Management systems, coupled with the Centre’s highly secure premises and Ricoh’s ISO 27001 certification assures customers of the highest levels of security and compliance.

Other service lines that will benefit from the new location and increased space include Ricoh’s business process services (BPS) offering and direct mail solutions. The centre also acts as a business continuity service for customers who need an overflow facility during busy times.

Through Ricoh’s new range of fully integrated Unified Communications Systems and interactive whiteboard facilities, the Customer Experience Centre allows customers to get involved in the production process and visualise how Ricoh can support other areas of their business, too.

Phil Keoghan, CEO, Ricoh UK and Ireland, said: “The investment in this new Document Services Centre reflects the increasing role of Ricoh Ireland in the company’s global operations, as well as Ricoh’s growing commitment to the Irish market. Ricoh Ireland has enjoyed strong growth in recent times and has celebrated a number of notable successes. As we prepare to launch our next three year strategic plan, this facility will underpin and emphasise our increasingly service-led approach. We’re also excited to launch our new Irish Customer Experience Centre which will mirror other Ricoh Centres of Excellence around the world. It will provide our customers and partner network with a clear insight into the future of print and document management.”

Gary Owens, manager, Ricoh Ireland Print and Document Services, said: “At Ricoh we value our customer and are constantly working on new ways in which we can enhance their experience. That is what drove us to develop the new Document Services Centre and Customer Experience Centre.

“The customer is central to everything we do and for that reason we have developed the concept of Ricoh Service Excellence. It is a series of best practice methods that underpins the Ricoh ethos and can be seen in everything we do.”

Gary Hopwood, general manager, Ricoh Ireland, said: “Today’s announcement is in line with Ricoh’s global strategy to transform the business into a service-oriented model and we are delighted that Ricoh Ireland will play a vital role in that.

“Through brand new technology, expanded service lines and overflow capacity, the Document Services Centre gives Ricoh Ireland a real competitive edge. Now, we have the facility, technology and expertise to sustain even further growth for managed services delivery both in Ireland and abroad.”