Meet the new Slack – Where AI works

Every enterprise is drowning in intelligence. Every system has its own AI layer. Every function is deploying its own agents. And yet most of that intelligence never becomes action, because it can’t find its way to the right teams, at the right moment, with enough context to do something.

The bottleneck isn’t intelligence. It’s shared intelligence. AI at work is still mostly single-player,  one person, one tool, one conversation at a time. But the most important work has always happened between people. Decisions made in meetings. Context built up over months in channels and threads. Deals won by teams, not individuals. The organisations pulling ahead aren’t the ones with just more AI — they’re the ones where intelligence doesn’t wait to be found. It shows up. That’s the new unfair advantage: more impact from every person, on every team.

Capturing that advantage requires a new interface for work. One that lives where work already happens, that knows your channels, your history, your decisions, your data, and connects every agent, every app, and every workflow your organisation runs. One that works for the whole team, not just the people who know where to look.

That interface is Slack. Slack has always been where work happens. Slackbot is how work gets done.

Slackbot is the ultimate teammate, unlike any colleague you’ve ever had. Always-on and deeply knowledgeable about every facet of your business, it combines powerful AI reasoning with full awareness of your channels, conversations, files, and history. It learns how you work and gets better at it over time, adapting to the workflows and preferences unique to your role.

It comes with a growing set of skills: searching, brainstorming, writing, coding, orchestrating workflows, updating records. And because Slackbot is a platform, those skills extend across every app and agent in your enterprise, putting the full capability of your organisation inside a single conversation. Governed by default. Inheriting every permission your organisation has already established. Slackbot doesn’t just make you faster. It makes your team better.

There is nothing new to install. Nothing new to manage. It just works.

Customers like Anthropic, Asymbl, Engine, reMarkableare using Slackbot, with some employees reporting saving up to 90 minutes a day – the equivalent of more than two months of working hours back every year.  Inside Salesforce, the results are even stronger: teams are saving up to 20 hours a week, already generating over $6.4M in productivity value.

“Slack is the operating system for work, bringing humans, agents, data, and apps together in one trusted conversational interface. With Slackbot, every employee now has a super-intelligent teammate whose status is always green – coordinating across teams and systems, accelerating execution across the enterprise, and saving hours every day. Slackbot is the front door for the Agentic Enterprise.” – Parker Harris, Co-Founder Salesforce, Slack CTO

Today, we’re announcing more than 30 new capabilities that take Slackbot from personal agent to the ultimate teammate. Together, they don’t just extend what Slackbot can do, they redefine what Slack is for every Agentic Enterprise. Everything shipping is built around the same idea: more impact per person, per team.

Here’s what’s new:

With a new meeting transcription and note taking capability, Slackbot is now a powerful personal meeting assistant with the full context of your business. Unlike other meeting tools, it can act across your enterprise systems the moment the call ends.

Slackbot now travels across your desktop with you as you work – understanding the context of whatever you’re doing and taking action across your enterprise apps, with the permissions and governance already established in Slack.

New reusable AI skills let any team define a task once – the inputs, the steps, the exact output – and run it anytime, automatically. Slackbot recognizes when a prompt matches a skill and applies it without being asked. What one person builds becomes the standard for everyone.

As a new MCP client, Slackbot can now route work or prompt questions to Agentforce or any agent or app in your enterprise. Employees never need to know which system handles which task. Just ask, and Slackbot finds the right path and gets it done.

Small businesses now have native customer management built into Slackbot – it reads your channels, understands what happened, and keeps your deals, contacts, and call notes up to date automatically. Start simple inside Slack, scale up to Salesforce when ready. No migrations. No starting over.

For enterprise teams on Salesforce, Slackbot is now the conversational interface for the full Customer 360 – update opportunities, research accounts, route cases, and trigger workflows through conversation, without opening a single Salesforce application. And starting this summer, every new Salesforce customer gets Slack – already provisioned, already connected, ready from day one.

New skills – including deep research and voice input – extend what Slackbot can do across every role and every team. Shareable prompts let anyone save and share their best instructions with teammates. And with memory, Slackbot now learns how you work: your preferences, your workflows, your shortcuts – getting sharper every time you use it.

Explore the details:

Meeting intelligence that acts

The meeting ends and everyone scatters. Nobody’s sure who owns what. The next meeting is already starting. You remember the vibe but not the details. And since nothing’s written down, nothing’s late – until suddenly something slips and you’re reconstructing what happened three weeks ago from memory.

Tens of millions of people already run the Slack desktop app, which means Slackbot’s meeting transcription and personal note taking requires nothing new to install or configure. When you want it to, Slackbot listens in the background of your meetings – capturing what’s discussed, summarising decisions, surfacing action items and delivering a structured summary in Slack the moment the meeting ends.

And because Slackbot is natively connected to Salesforce, it doesn’t stop at notes. Actions logged. Opportunities updated. Next steps captured, right in your CRM. The meeting ends and the follow-through is already done – without anyone typing a single thing. Every meeting becomes more valuable. Every person gets time back they weren’t getting before.

It’s not just a transcription tool – it’s a follow-through engine that knows your business.

With you. Wherever you work. 

Work rarely stays in one place. You move from Slack to Salesforce, from a vendor portal to a spreadsheet, from a dashboard to a doc. Every context switch takes time – and every time you switch, the work of connecting those systems falls on you.

Now Slackbot moves with you. As you work across the apps on your desktop, Slackbot doesn’t just see what’s on your screen — it already knows your deals, your conversations, your calendar, and your habits. That context travels with it. No new access to set up. No new policies to configure. The governance and permissions your organisation has already established in Slack come with it automatically.

Select anything on your screen and ask Slackbot to act on it. Summarize this. Draft a follow-up. Flag the risks. Give me a status update on the actions in this document. Type it or say it out loud. Slackbot is right there – and unlike any other desktop agent, it doesn’t need to be briefed. The briefing is already done.

Most operators are capable, but they start from scratch. Slackbot starts from your work. That’s not a tool you invoke. That’s a teammate.

Your process, on demand, for everyone.

Every team has recurring tasks that require the same inputs, the same format, and the same quality – every time. Campaign briefs. Pipeline summaries. Incident reports. The challenge isn’t knowing how to do the work. It’s doing it consistently, without rebuilding the same context from scratch every time.

AI-skills solve this. An AI-skill is a reusable instruction set that defines a task once – the inputs, the steps, the exact output format – so it can be run anytime. Slackbot comes with a built-in library of AI-skills to get you started, built by Slack and Salesforce for the most common role-based workflows. And building your own is just as easy: Slackbot can recognise patterns in how you’re already working and suggest creating an AI-skill from them, or work side by side with Slackbot to build one from scratch. Once published, Slackbot proactively suggests improvements and keeps AI-skills updated as your process evolves.

The best part: you don’t have to remember to use them. Slackbot can invoke AI-skills automatically – recognizing when your prompt matches one and applying it without you having to attach it. The right process, at the right moment, without the overhead.

And because AI-skills can be shared across your team, what one person builds becomes everyone’s standard.

Every Agentforce agent, all your apps in one conversation.

Most of your AI capability is invisible to most of your people. Agentforce agents are being deployed across your organisation to qualify leads, route service cases, manage IT requests, and analyse contracts. Your enterprise apps – Google Workspace, Microsoft 365, Notion, Workday, ServiceNow – are all building their own AI layers too. AI-enabled apps built for Slack have already grown 690% year over year. The capability is there. The problem is access. Specialised tools sit unused because finding them requires knowing to look for them. And most employees never do.

Slackbot is the single interface to all of it. Every Agentforce agent in your org, every connected enterprise app – available the moment someone describes what they need. Slackbot finds the right path, coordinates across systems, and gets it done. Not just routing a request. Actually finishing the work.

Through its new MCP client, Slackbot can access any tool, including the 2,600+ apps in the Slack Marketplace, and the 6,000+ apps built over the last 20 years for the Salesforce AppExchange. Qualify a lead. Resolve a case. Pull a forecast.Review a contract. Kick off an ITSM workflow. Same experience every time, regardless of which system handles it behind the scenes.

This is what it means to orchestrate an enterprise. Every employee has the full force of your AI investment in a single conversation.

Talk to customers, not software. Native CRM in Slack

Small businesses do not have a sales department. They are the sales department. Every customer conversation already happens in Slack but turning those conversations into organised records has always meant a separate trip: another tab, another tool, time carved out after the call that never quite happens.

With native CRM built into Slack, that overhead disappears. Slackbot reads your channels, understands the conversation, and keeps your deals, contacts, and call notes up to date on its own. A follow-up promised in a thread gets logged. A new contact introduced in a channel gets added. The admin work that used to pile up after the call takes care of itself before you’ve moved on to the next one.

See your full customer history, update a deal, check in on an account, all without leaving Slack. Start simple and grow into a full CRM when you’re ready, because behind the scenes every record is already connected to Salesforce. No migrations. No switching costs. No starting over.

Build relationships, not records. Slack as the conversational interface for Salesforce

Every enterprise pays a software tax. Hours lost navigating between systems. Context that doesn’t travel. Records that only get updated when someone remembers to do it. The friction is invisible until you add it up and then it’s everywhere.

Slackbot is becoming the conversational interface for the full Salesforce Customer 360. Update an opportunity. Research an account. Route a complex case. Trigger a cross-functional workflow,  all through conversation, without opening a single Salesforce application. Your priorities are synthesised across Salesforce data, your calendar, and Slack activity, and surfaced right where your team already works.

New Tableau MCP integrations bring real-time quota attainment and the exact steps to act on it into the same flow. Voice-to-CRM logging means reps can update records from a quick mobile conversation.

Behind the scenes, Slackbot coordinates it all. It draws on both Salesforce data and Slack conversation history to assign leads to specialised Agentforce agents, prepare teams with deep account context, and proactively suggest CRM updates based on what was actually said in the meeting, not what someone remembered to type afterward. The daily sales cycle becomes an AI-orchestrated workflow. The data stays current without anyone maintaining it.

And we’re removing the last reason not to start: beginning this summer, Slack will be automatically provisioned, connected, and ready for all new Salesforce customers AI-powered and Salesforce-aware from day one.

Slack is where work happens…and Slackbot is how work gets done

Explore all 30+ new capabilities on our product release blog including deep research, web search, voice input, Slackbot memory, and reusable AI-skills.

Slackbot is available today on Business+ and Enterprise+ plans, just flip a switch in Admin settings.

Starting in April, we’re opening it up. Every Slack user on our Free and Pro plans gets a set of included conversations to experience Slackbot firsthand, with simple options for ongoing access when they’re ready.

No setup. No new tools. No new learning curve. This is the new Slack.

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