Make the guest delighted before they checkout Stephen O’Sullivan, founder I left you a note

The Local Enterprise Awards for 2026 taok place recently in the Mansion House in Dublin. The awards are a celebration of the very best small businesses from across the country and serve to highlight the work that Local Enterprise Offices are doing with up-and-coming enterprises in every local authority area in the country.

The 31 finalists have each been chosen by their Local Enterprise Office to represent them and their area at the awards, which are in their 26th year. The finalists feature a diverse mix of sectors and founders all competing for a share of the €80,000 prize fund and the chance to be named National Enterprise of the Year. There are also regional awards, and categories for Best Start-Up, Best Export Business, the Innovation Award, Digital Award, Green Award and the Female Entrepreneur award.

I caught up with three of the finalists, and the second finalist I spoke to was Stephen O’Sullivan the founder of I left you a note and the Tipperary finalist. Stephen talks to me about his background, what I left you a note does, digital concierge, AI, National Enterprise Awards, LEO and more 

More about I left you a note:

I left you a note was founded by Stephen O’Sullivan, a former Deputy Chief Actuary at Met Life, Stephen wanted to address the problem modern hotels are having in the fact that customers ‘no longer complain to the front desk’ but rather are quick to write a bad review online. Stephen estimates that a bad review can cost hotels up to €15,000 in lost bookings per month.

I Left You A Note aims to address that gap in communication to an online B2B SaaS platform which allows guests to connect with the front desk of hotels instantly through scanning QR codes located across the hotel. The portal opens instantly on any phone and allows guests to submit feedback, raise service requests, interact with an AI concierge, and access hotel facilities and room service with one click. When an issue is raised, AI triages it, creates a service ticket and routes it automatically to the correct department.

See more podcasts here.