Market intelligence platform MarketSizer has announced a strategic partnership with eDesk, a globally recognised leader in eCommerce support solutions, which will enable smarter targeting and seamless scalability in eCommerce customer support.
Using MarketSizer’s real-time insights, eDesk enhances its ability to monitor competitors, enrich customer data, and streamline sales and marketing processes, thereby driving growth and sales more effectively. This partnership comes on the back of MarketSizer’s recent €1M raise.
eDesk is a leading eCommerce customer service platform that integrates with over 400 channels, including Amazon, Walmart, and TikTok Shop. By centralising operations, eDesk powers over 50 million conversations monthly, helping businesses boost productivity, streamline processes, and drive profitability.
Highlights from this partnership include:
Tracking 63 competitors, covering 80% of the market volume to refine eDesk’s sales and marketing strategies.
Processing millions of subscription data points to provide actionable insights for ABM strategies.
Enriching 100% of ICP-applicable CRM records with real-time subscription data for sharper targeting and better timing.
Delivering competitor-trial intelligence to inform proactive re-engagement strategies for sales and support teams.
Segmenting customers by lifecycle stage and prioritising leads using purchase intent scores (High, Medium, Low, Not in Market).
Automating workflows in HubSpot to reduce manual effort and accelerate sales and marketing responses.
Enabling tailored, intent-driven campaigns with smarter lifecycle and segmentation insights.
Niall O’Gorman, Founder and CEO at MarketSizer, commented: “Our partnership with eDesk demonstrates how actionable intelligence and automation can drive smarter decisions and real impact in competitive markets.”
In MarketSizer, O’Gorman leverages decades of extensive experience in scaling ventures and first-hand knowledge of the challenges businesses face regarding market intelligence, having previously been one of the founders of ChannelSight.
Brendan Hughes, CCO of eDesk, commented: “MarketSizer has redefined how we understand and act on our competitive landscape. With always-on intelligence and automation, we’ve replaced manual processes with precision, turning data into decisions faster than ever. This partnership has empowered us to focus on what matters: identifying opportunities and driving smarter global strategies.”
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