Genesys, the global leader in omnichannel customer experience and contact centre solutions, today announced it is creating 200 new technology jobs in Ireland over the next three years. The senior and highly skilled technical roles are based at the company’s new Galway office. The state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI. The growing Genesys workforce in Galway will focus on advancing the use of AI and machine learning to improve customer experiences and make employees’ jobs easier, resulting in positive business outcomes.

This investment is supported by the Irish Government through IDA Ireland. The Centre of Excellence is an important landmark in the company’s continuing growth and commitment to Ireland.

Sean Kyne TD, Government Chief Whip and Minister of State, said, “I am thrilled Genesys is making this commitment to the region and growing its footprint in Galway with 200 new highly-skilled jobs. I am delighted our workforce now has opportunities to expand their skills with an innovator and industry leader like Genesys. I’d also like to recognise the role of the PorterShed in this successful development. In the PorterShed, Altocloud had a space in which to grow and develop to the point where it attracted the attention of global-leader, Genesys. The arrival and expansion of Genesys is a tribute to not only the Altocloud team but also the PorterShed team and shows how vital it is to have a welcoming and nurturing environment for start-ups.”

Since acquiring Galway-based Altocloud earlier this year, Genesys has doubled its team in Ireland with strategic technical hires. The new Genesys roles will require highly technical skills spanning R&D, machine learning, software engineering, user experience and data science. The company is working closely with Irish universities and Institutes of Technology to support its growth and provide opportunities for graduates with technical and data science skills to boost their careers with Genesys.

“Ireland has a rich base of technical talent and is a tremendous place to do business. As we continue to evolve our AI innovations that integrate with Kate, the Genesys AI Platform, it’s critical that we have the right team in place,” said Paul Segre, Genesys chief executive officer. “That’s why Galway is the perfect location for our global Centre of Excellence for Customer Experience AI. We couldn’t be more excited to continue our growth and create quality jobs in Ireland.”

Martin Shanahan, CEO IDA Ireland said, “The investment Genesys is making in Ireland is a testament to the quality of technical expertise in AI that our region has to offer. AI is an area of huge growth globally and Ireland has a significant opportunity to build upon the vibrant cluster of companies operating in this area.”

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