eDesk to create 150 jobs over 18 months, and builds out executive bench

eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, has announced that it is creating 150 new jobs over the next 18 months. This growth will facilitate further expansion into the US and EMEA, bringing the total headcount to 250. The jobs will be based out of eDesk’s Dublin HQ, Derry, Skibbereen, and the east coast of the US.

The roles will be created across a number of functions; Product, Sales, Marketing, Customer Success and Customer Support. eDesk operates a hybrid workplace model, offering remote working as well as office space for the current 97 employees at its headquarters in Dublin and other offices in Derry and Skibbereen and the UK.

eDesk was founded as xSellco by Ray Nolan in 2012 and rebranded as eDesk in 2021. Customers include Superdry, Pitstop Auto, Right Deals UK and they count Amazon, eBay, and Shopify amongst key marketplace partners of the eDesk product. The product supports over 14 million conversations every month, resulting in billions of dollars of eCommerce transactions every year with 40% of these based in the US.

eDesk is a customer support solution built specifically for online retailers – regardless of where they sell online. Whether they sell via marketplaces like Amazon or eBay, via their own branded webstore, social channels or across all, eDesk consolidates all customer support interactions into a single unified inbox enabling agents to work remotely and seamlessly across all sales channels. Unlike other help desk solutions, eDesk is built specifically for eCommerce.  With more than 300+ native integrations, eDesk is the only product on the market to give brands and sellers the ability to truly support their customers 1:1 across all their sales channels.

The board recently appointed Dermot O’Connor as CEO, Dermot previously co-founded personalization & customer data company, Boxever which was acquired in March 2021 by US customer experience provider Sitecore, as well as co-founded a rapidly growing resource compliance & training management solution in 2017, Skillko.

“I’m delighted to bring my experience from Boxever to eDesk. eCommerce is so hot right now and eDesk as a product has seen significant growth in recent years so we are delighted today to announce the growth of our team over the coming months with these new open roles. eDesk was created to ease the complexity of customer service so that companies can focus on growth. These new hires will continue to support our growth by creating new updates and top tier products to ensure that our customers truly support each individual customer across all of their sales channels, allowing them to more effectively grow their own businesses.” 

eDesk continues to attract top talent to their rapidly-growing team. In recent months, eDesk has made a number of senior hires, including Ross Keating, VP of Sales, Courtney Graham, VP of Customer Success and Mats Forsgren, VP of Operations.

Leo Varadkar, Tánaiste and Minister for Enterprise, Trade and Employment commented on the news to say: “eDesk’s creation of 150 new jobs over the next 18 months in Dublin, Derry, Skibbereen and the US is a testament to the company’s ongoing commitment to Ireland. The company’s incredible growth shows how Irish eCommerce and Business to Business firms like Flipdish, Intercom, and Wayflyer continue to take on global markets and grow from here in Ireland. I wish the company every success with this expansion.”

Ray Nolan, Founder of eDesk stated: “I’m so proud of our team for getting eDesk to the point where we can double our headcount, creating 150 new jobs. Dermot brings with him to eDesk over two decades of experience in founding, building, and scaling successful SaaS businesses out of Ireland. I have every faith that he, and the eDesk team will take the company to the next level of growth. I’m looking forward to the next chapter in eDesk’s journey, and can’t wait to see what we achieve under the guidance of our new leadership team.”

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