Datapac has announced that it won €5.5 million in new managed services contracts with Irish organisations in 2017. The company is expecting to grow its managed services business by a similar figure again in 2018.
Following recent investment in its Network Operations Centre (NOC) that included deployment of new remote monitoring platforms in addition to growth in its technical services team, Datapac was able to significantly enhance its services capability and capacity. This has helped the provider to grow its managed service customer base throughout Ireland, with more than 650 companies now actively supported by Datapac. It has experienced particularly strong demand for its managed ICT security, backup and business continuity, infrastructure and managed print services.
A number of factors are driving the adoption of Datapac’s managed services among Irish businesses. The growth in cybercrime and, in particular, ransomware attacks, as well as heightened regulatory compliance commitments such as the impending GDPR, have led companies to prioritise their information security strategies. In addition, changes to the way in which Irish organisations work, including a move towards on-demand service consumption, have seen an increase in the adoption of cloud and mobile technologies. This has added new layers of complexity to organisational ICT service delivery needs.
Karen O’Connor, general manager service delivery, Datapac, said: “We placed a major strategic focus on enhancing our managed services business including a recent investment of €2.1 million in our Network Operations Centre. This has provided us with a significant competitive edge in the Irish market, building on our reputation for delivering a highly specialist and proactive service that’s tailored to support the unique business needs of each customer.”
Patrick Kickham, director, Datapac, said: “Growth of €5.5 million in our managed services division is a fantastic achievement for the expanding team here at Datapac and fully endorses the recent investments we have made in our business. We’re very excited by the opportunities that lie ahead and will continue to invest in our platforms, services and people to ensure we retain our positive momentum. We’re ahead of target on recruitment, have a very strong pipeline, and are confident that we’ll achieve our ambitious growth targets for 2018.”