Twilio are a San Francisco based cloud communication company. Their platform takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent and complex communications systems.
The company is now  increasing its presence in Ireland so we spoke to Twillio’s EMEA Sales Development Manager, Karima Merchant to find out more about the company.

Hi. Can you explain to our readers what products & services Twilio offers?

Twilio makes communications easy and powerful. With Twilio’s platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the right way.

When was the company launched?

Founded in 2008, Twilio is privately held and based in San Francisco, California with other offices around the world in Bogota, Dublin, London, Munich, Berlin, Tallinn, Hong Kong, and Singapore!

Why did you set up an office in Ireland?

Dublin has a thriving tech scene which makes it an ideal jumping off point to other European countries for Twilio. Twilio expanded to Dublin last year and we are located in Dogpatch Labs in the CHQ Building.


Who are your target market?

The beauty of Twilio is that any business or developer that communicates – with customers, suppliers and employees – can build exactly what they need, and communicate more effectively with Twilio.

Can you tell us more about the team behind Twilio and about who’s on the ground here in Ireland?

Our Dublin office is mostly made up of our business development team, and we are currently looking to add additional sales and marketing roles.

Why will Twilio do well?

The communications industry is currently undergoing its biggest transformation in 150 years, the shift from hardware to software. One of the great things about software is the ability to iterate and innovate; developers experiment with different communication use-cases to find ways to deliver great experiences to their customers. Sometimes experiments work, sometimes they don’t, but the key thing is iteration is the prerequisite to innovation. Our customers tell us that Twilio allows them to innovate and experiment faster than ever before.


You are hiring in the Dublin office. Can you tell me more about these positions?

We are currently looking to add three more members to the team, two sales and one marketing. See postings below:

Sales Engineering-

Why should people want to go work for Twilio?

At Twilio, we believe that great products are built by small teams that work hard, think smart, and move fast. We make products and decisions everyday around our core values. They drive what we do for our customers.

Our values:
– Live the spirit of challenge
– Empower others
– Start with why
– Create experiences
– No shenanigans
– Be humble
– Think at scale
– Draw the owl
– Be frugal

“It is about how you get work done together. How you make decisions together. We organize ourselves into small teams to get meaningful work done so we all take home meaningful, professional accomplishments and grow as individuals.” – Jeff Lawson, CEO & Co-Founder, Twilio

What are the long term plans for Twilio?

Our goal is for Twilio to power the future of communications. This is a time when ideas can flourish and we’re just starting to see what’s possible.

What’s the best way for people to get in touch and find out more?

Please email [email protected] to learn more about Twilio Ireland and opportunities to join us!

If you would like to have your company featured in the Irish Tech News Business Showcase, get in contact with me on [email protected]

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