Describe the company – the elevator pitch …
Coresystems is a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises’ field service organizations. For the past decade, more than 190,000 users across companies throughout the world have utilized Coresystems’ innovative, real-time field service management software to improve their business and field service processes.
How are you different?
Coresystems believes that crowdsourcing has the potential to upend the field service industry in 2018 and beyond and offers a unique crowdsourced approach to field service management. Coined “crowd service,” Coresystems’ platform allows customers to leverage an Uber-like experience to find available field service technicians in real-time, resulting in reduced operational expenditure and risk and increased customer satisfaction and revenue.
Why will the company / product do well?
An increasing number of consumers and businesses are suffering from “the IoT effect.” With the introduction of countless new IoT-connected devices in our homes (Amazon Echo, Google Nest, etc.), companies are struggling to find the manpower for their field service technician teams tasked to fix these IoT devices when they fail or malfunction. And the stakes are even higher when the malfunctioning machines are on assembly lines responsible for producing billions of dollars’ worth of cars, aircraft, agricultural equipment, etc. Coresystems helps companies quickly find these much-needed technicians and helps organizations equip the technicians with the tools they need to keep our growing IoT-centric world functioning properly.
Where are you based?
Coresystems is headquartered in Switzerland with international offices in major global cities including San Francisco, Miami, Berlin, Freiburg, Shanghai, São Paulo and London.
When was the company launched?
What have been your biggest wins to date?
Coresystems was included in the Gartner Magic Quadrant for field service management in 2016 and 2017, alongside names such as Oracle, Microsoft and ServiceMax. Coresystems also announced implementations with customers such as Swisscom, one of the largest European telecom providers, and Markem-Imaje, a subsidiary of the Fortune 500 Dover Company. Since implementing Coresystems’ software, Markem-Imaje has increased lead generation by 60%, resulting in the creation of new revenue streams by offering higher-tier service contracts, training and Markem-Imaje consumable products.
What type of people (market segment) are you trying to attract to your product?
Our customers range from mid-sized to large enterprises with complex business processes, several branch offices and numerous subsidiaries. Today, more than 190,000 users across the globe use Coresystems’ platform to improve their own field service management organizations.
Tell us about your team?
We have a multi-cultural team with people from Switzerland, United States, Italy, Germany, China, Romania, Brazil and many more. Our people make our company what it is. We pride ourselves on attracting and retaining people with passion and soul, and we are always looking for people who share our values: openness, cooperation and innovation.
What are your long term plans for your product / company?
We will continue supporting original equipment manufacturers (OEMs) and independent service organizations meet their customers’ demands of low cost, real-time service and zero downtime by implementing the power of the ‘service crowd’. We will connect customers directly to service providers via an IoT-connected, self-service app that leverages artificial intelligence (AI) to optimize resource selection and assignments. This will enable technicians to provide excellent service (supported by AR and remote support on demand) and deliver an un-paralleled customer experience.
What are your favorite tech gadgets?
Although wearables, like smart glasses, may seem somewhat gimmicky in the consumer market, they are becoming a game-changer in the service industry by helping guide service technicians through even the most complex service assignments. Additionally, drones are improving safety, accuracy of inspection results, and reducing cost for companies inspecting solar farms, wind farms, refinery operations and more.
What tech gadgets do you wish you could use to help you?
As the cost of smart glasses continues to drop and more rugged and intrinsically safe options become available, these will play a bigger, more important role in the field service worker’s toolkit. Also, we wish the installations of sensors that provide IoT connections to equipment will continue to increase, as they will help reduce downtime and cost by predicting service requests.
Anything else you’d like to add / we should have asked?
The digital age has given rise to an interconnectivity never before possible. And this in turn is fulfilling an innate and age-old human desire: quick and easy access to everything we need. Companies hoping to keep up with these customer expectations are now turning to business ecosystems. And these ecosystems are breathing new life into how companies provide services.
How do people get in touch with you?