ABB Extends 18-year Partnership with TCS to Implement AI-driven IT Operations

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions and operating a global delivery centre out of Letterkenny in Ireland, has expanded its 18-year partnership with ABB, a global leader in electrification and automation. The partnership aims to modernise ABB’s global hosting operations, simplify its IT landscape, and strengthen its digital foundation to drive resilience and innovation.

As part of this multi-year engagement, TCS will operationalise ABB’s Future Hosting Model, a next-generation modular IT infrastructure designed to streamline systems. This model will enable predictive operations, faster service restoration, and continuous security assurance through its AI-powered Zero Ops framework. This extension strengthens a trusted collaboration that has already delivered significant progress for ABB. TCS will help accelerate ABB’s Core Platform vision which prioritises modernisation at scale, greater self-service and automation, cloud migration and agility, and orchestration and resilience.

Alec Joannou, Group CIO, ABB, said, “Our extended partnership with TCS strengthens ABB’s ability to deliver value to customers. By modernising our hosting operations, we’re creating a foundation for agility, faster innovation, and improved reliability across the business.”

ABB envisions transforming the hosting landscape by leveraging state-of-the-art technologies that drive innovation and optimisation. This transformation aims to empower its evolving business demands with enhanced flexibility, superior quality, and cost efficiency. TCS’ AI framework will ensure business continuity and excellent service delivery across ABB’s global operations by minimising human intervention.

Anupam Singhal, President, Manufacturing, TCS, said, “TCS has been a trusted partner in ABB’s transformation journey for over 18 years. This latest milestone is not just a testament to our enduring collaboration, but a bold step towards reimagining ABB’s hosting landscape with a modular, future-ready architecture. At the core of this engagement lies a shared vision: technology must serve a higher purpose – to empower people, enhance agility, and drive intelligent, responsible operations. Together, we embark on a transformative journey to build a platform-driven core that will unlock unprecedented levels of efficiency, autonomy, and innovation for ABB’s global business.”

TCS’s operational and industry expertise combined with ABB’s platforms, security, and reliability will create a foundation that is resilient, efficient, and future-ready. Further, TCS’ managed services platform architecture will enable flexibility in ABB’s business integration needs across mergers, acquisitions, and carve-outs. Through a best-in-class, innovative environment built on a cloud-first approach and data-driven governance, TCS will help ABB reduce its carbon footprint.

Over the past 18 years, TCS has supported ABB in initiatives such as ERP implementation, cloud migration, and data center consolidation. The new engagement will build on the foundation laid over the last two decades to transform ABB’s infrastructure services and support service adoption to aid ABB’s next phase of growth in electrification and automation, thereby enabling faster innovation to deliver more business value.

Peter Alkema, Global Head of IS Technology and Platforms, ABB, said “ABB is committed to building a modular, scalable hosting service that drives agility and innovation. With TCS as our strategic partner, the Future Hosting Model strengthens this commitment and ensures operational excellence.”

This partnership builds on TCS’ long-standing commitment to serving as a trusted IT partner for European enterprises, with a presence in the region for over 45 years. The company supports its clients in Europe with a robust network of highly skilled employees, operating out of 62 offices across 21 countries in the continent, serving over 350 clients.

The company has been recognised for its excellence in customer satisfaction and as a top employer in the region. TCS has been ranked #1 in Customer Satisfaction for 12 consecutive years by Whitelane Research and has been named a Top Employer for 13 consecutive years by the Top Employer Institute.