OSSM Cloud future-proofs Labquip in €100K deal

OSSM Cloud Solutions, the Dublin-based cloud ERP software provider, today announces that it has customised and installed an Oracle NetSuite ERP solution for Labquip in a €100K deal. The ERP solution will enable Labquip to simplify its business processes and enhance future growth plans.

Established in 1982, Labquip is an Irish-owned, family-run company that supplies the Irish and UK (Labquip NDT Limited) scientific market and engineering inspection industry with a range of specialist laboratory supplies and equipment for material inspection and analysis, non-destructive testing and chromatography.

The explosion of MedTech companies in Ireland has created a higher demand for specialist laboratory equipment. In fact, Labquip has seen an 70% increase in the need for quality control in high-end manufacturing in the last three years. However, outdated accounting systems hampered the company’s ability to meet demand. For example, the ordering and installation information was stored on a separate system to the accounts system which meant significant time was spent inputting the same data twice and provided a very limited overview of the overall business performance.

To overcome this issue and help meet increased customer demand, OSSM Cloud Solutions implemented the cloud-based Oracle NetSuite ERP solution that integrates and combines the various business units including CRM, sales, ordering, installation and accounting processes. It also automates alerts for future servicing and calibration of equipment. The new holistic system enables the team to work on the same platform, thus eliminating dual data entry and resulting in a 50% improvement in office administration efficiency.

Being a cloud-based system NetSuite also provides real-time data to all staff, giving both remote and office-based employees full visibility of the status of clients, from potential prospects to equipment installation, invoicing to future service needs. The solution has also streamlined and simplified the quotation-to-sales order and the sales order-to-invoice processes which are now based on a single data entry routine. This has freed up sales staff time to focus on new business opportunities.

Having end-to-end transaction accuracy allows staff to meet customers’ needs quickly and more efficiently, thus boosting service levels. It also enables the team to dedicate more time to supporting and enabling continuous company growth.

Conor Cusack, Sales Manager, Labquip, said: “Our customers’ needs are quite specific, and our staff are highly focused on meeting those needs with industry and application knowledge. We, as a company, had outgrown the previous accounting and customer relationship management (CRM) systems which led to the duplication of data into separate systems, taking up a significant amount of time and leading to confusion.

“Our business is dependent on delivering a high-quality service. The new cloud-based system has radically transformed our business, making our company processes quicker and simpler. Real time data is now at our fingertips, enabling us to deliver a better, more efficient service to our customers. It’s freed up our sales team to focus on sales and not on the administration.

The OSSM team are very professional and it was easy to work with them to mould a solution to meet our particular needs. This investment has futureproofed our business and given us the ability to focus on our growth ambitions particularly in the Irish market we serve and increased coverage the manufactures we represent asked for in the UK, as a result of cloud mobility.”

Ray Ryan, CEO, OSSM Cloud Solutions, said: “Labquip’s business is very specialised and their equipment necessitates regular calibration, so precision and accuracy are critical elements. We were delighted to work with them to provide their desired results. Oracle NetSuite will not only help them meet their current needs but with smarter processes will help the company achieve their future expansion ambitions.

“Now Labquip’s ability to efficiently track their numerous and complex quotes and at the same time accurately convert the end quote to sales order and invoice, gives them a unique advantage over their competitors. Our skilled team worked with them to deliver just that using our proven methodology which enables us get it right first time”.

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