Vodafone have been fined €951,000 euro by Comreg for incorrect charges on 1520, 1580 and 1590 numbers.

Vodafone has today agreed to pay ComReg €951,000 following an investigation by ComReg into a discrepancy between prices published by Vodafone for calls to numbers in the 1520, 1580 and 1590 number ranges and the actual charges applied to customers. ComReg concluded that the charges applied to Vodafone’s prepay mobile customers for calls to 1520, 1580 and 1590 numbers had been 10 cents, 30 cents and 30 cents per minute higher than the published rates of €0.25, €2.99 and €3.69 per minute respectively during the period from December 2008 through to December 2011.

 

Vodafone has been able to identify the customers affected by this incident between December 2010 and December 2011 but the customer data for the two years prior to December 2010 is not available. The customers identified by Vodafone will receive a refund either by cheque or directly through phone credit, together with an additional payment or credit by way of compensation. The amount that will be rebated to those customers that made calls during the period for which detailed records are available is approximately €800,000, including compensation for inconvenience caused. The majority of these payments will be automatic by way of credit applied to the customer’s phone and will be made over the next few days.

 

Do you know if you were affected? Let us know in the comments below and whether or not you get any refunds from Vodafone. Full report below.

http://www.comreg.ie/_fileupload/publications/ComReg1234.pdf

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