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By @SimonCocking

Describe the company – the elevator pitch …

CommunityAlerts.ie is a multi-channel communication service for community alert groups across Ireland. With a strong focus on Garda Crime alerts, the service specialises in quick delivery of alerts via SMS, App notifications, Email and Landline as issues are reported. Our website is 100% self-service, and it is designed with the user in mind who may not always be a web-savvy community leader. Our service has helped groups move from an offline to online model for managing community-based communications. Most recently, the service was extended to allow group subscribers to pay their annual subscriptions online, and this saves the committee greatly in comparison to traditional methods of fundraising such as door to door campaigns. We also provide well-being services for vulnerable people living alone who can now use our “SMS checkin service” to stay connected with their friends and family.

How are you different?

We have some smaller competitors in the Community Text Alert space. Their business model is more focused on bulk-SMS transactions, a model we feel is very obsolete. Instead we provide a richer service to our clients who we tell “Sending SMS is just the start of your Text Alert experience”. We are unique in that we offer notification alert solutions from a multi-channel robust platform of SMS text messaging, app notifications, chat bots for Messenger, voice broadcasting and bulk email. The company continually expands its technology to provide effective and easy-to-implement communication solutions for all group types. This is evident with the multiple features for Community Text Alert whereas our competitors offer no such diversity.

Why will the company / product do well?

It is these differentiators that will ensure our continued success.  We do not compete with bulk SMS providers as we offer a far superior and feature-rich service that is as much about the management as it is about the communications. CommunityAlerts.ie has a strong focus on the customer and the service has an excellent customer satisfaction rate. We strive to build strategic flexibility with our customers. With our customers continuously underpinning our strategy, it enables us to retain diverse product differentiation, whilst embracing recent technological developments as a spearhead for our organisational direction.

Our pricing model is similar to many other cloud services, where we are happy to offer a monthly service fee along with low-cost SMS as the revenue model. Our competitors are typically bulk SMS providers and they tend to stick to the basics, ie, they avoid offering modern technologies such as a smartphone platform for delivering information. Our service offers a range of add-ons and management tools that cater for the entire life cycle of Text Alert. In our view, sending texts is just the beginning of our role.

Where are you based?

CommunityAlerts.ie is provided by Pin Point Alerts Ltd which is based in Kilkenny. We are located at Waterford Institute of Technology’s innovation building on the grounds of St. Kieran’s College.

When was the company launched?

We launched during 2011 and the first product was a local authority alert service called MapAlerter which is widely used by Irish Councils. This is a geographic-based alert solution and CommunityAlerts.ie is a spin off from it.

What have been your biggest wins to date?

Pin Point Alerts is an Enterprise Ireland client and the award-winning technology used on CommunityAlerts.ie has been presented at the United Nations as a positive example of how innovative communications technology can greatly assist during emergency situations. We have grown substantially since 2011 and we pride ourselves in being the leading service provider of our kind in Ireland. We have a 100% client retention amongst our government clients and this speaks volumes about our technology and customer success to date.

What type of people (market segment) are you trying to attract to your product?

Our market segment for CommunityAlerts.ie is primarily local communities and non-profit groups.  We also use case studies and feedback from our customers to categorize our main customers. Our MapAlerter service is geared towards local authorities while there is some overlap with the CommunityText Alert service too.  Read Case Study

Tell us about your team?

Our in-house team is comprised of the Managing Directors, GIS Specialist, IT Development, Business Development Manager, Business and Technical Support, Marketing, and Finance. Brendan Cunningham is the Managing Director of Pin Point Alerts, with over 15 years’ experience of GIS/Mapping, Web and communications technology. Michelle Lawless manages the COO task list and brings 16 years of sales and accounting experience to Pin Point Alerts.

What are you long term plans for your product / company?

The long-term vision is to continue our success with our current business strategy, capitalising further success with our proven ability to adapt to industry changes as they occur. We aim to use our growth transverse across markets with new products and services to meet market growth.

What are your favourite tech gadgets?

We are getting on the VR and 360 Video band wagon, and we have plans to develop a unique service around this area. Our MapAlerter service includes an augmented reality feature on the iOS/Android App and this has whet the appetite for a range of exciting ideas we have in mind. VR is not a gimmick and we firmly believe there is a long term viable market for communications companies to tap into.

What tech gadgets do you wish you could use to help you?

The barrier to entry for 360 degree cameras is quite high. We have recently invested heavily in a new camera and this will help greatly in terms of moving from concept to prototype.

Anything else you’d like to add / we should have asked?

Apart from Community Text Alert, other services provided by Pin Point Alerts include local authority alert systems (MapAlerter.com), severe weather alert systems, sports group and team alerts, and various alert systems for private industry clients. We provide the technology for major emergency alert systems for many Irish Councils. All parts of the CommunityAlerts.ie service are developed by a strong technical team with over 15 years combine IT/Web development experience. The entire CommunityAlerts.ie system is built from the group up using in-house expertise and feedback from our Text Alert groups.

How do people get in touch with you?

People can contact us by looking up our Community Text Alert website https://app.communityalerts.ie/. It is a self-service application and there is a 30-day trial available for any group looking to use our technology.

Phone: 01-2544363, Mobile: 087-6153990, Email: [email protected]

Connect with us on Twitter https://twitter.com/CommTextAlert

Facebook: https://www.facebook.com/communityalerts/


If you would like to have your company featured in the Irish Tech News Business Showcase, get in contact with us at [email protected] or on Twitter: @SimonCocking